Returns, refunds & cancellations.

Order cancellation

Contact us with your order number as soon as you want to cancel. A specific cancellation cutoff has not yet been set; we will confirm whether the order can still be stopped when you contact us. Once an order has been dispatched, cancellation may no longer be possible. We will help you review any available return or delivery resolution instead. If a prepaid order is cancelled before dispatch and payment was captured, an eligible refund will be processed as described below.

Returns and replacements

For a change-of-mind request, perfume should be sealed, unused and in its original packaging, with proof of purchase. A specific request window for sealed-product returns has not yet been set; contact us before sending anything back so we can confirm eligibility and instructions. Opened or used perfumes generally cannot be accepted for a change of mind because of the nature of the product.

If a product arrives damaged, defective, incorrect, or with an item missing, contact us with the order number and a short description. Clear photographs or video of the item and packaging may reasonably be requested to review the issue. Please report the issue promptly; a fixed reporting window has not yet been set. We will assess whether a replacement, return or refund is appropriate. We will provide an estimate for any approved replacement.

Returns may be declined where an item has been used or altered after delivery, where proof of purchase is unavailable, or where the reported issue cannot reasonably be verified, subject always to applicable consumer rights. Do not send a parcel to our address without first receiving return instructions.

Refunds

Once a cancellation or return is approved, we will confirm the refund amount and initiate the eligible refund. Where applicable, refunds are normally sent to the original payment method. A fixed refund initiation timeline has not yet been set; we will confirm the processing estimate when approving your request. Your bank or payment provider may take additional time to credit the funds after we initiate the refund. We will share available transaction details if you need help tracing it.

Failed or duplicate payments

If money was deducted but no order was confirmed, or you appear to have been charged more than once, please contact us. Include the amount, date, payment reference if available, and the email or phone number used. Do not send complete card details, CVV, OTP or PIN. We will review the transaction and help resolve any eligible refund.