Shipping & delivery.

Here is how we handle your Sintique fragrance order from confirmation through delivery.

Order processing

We begin preparing an order after it is confirmed. An order-specific processing estimate will be communicated when ordering becomes available. We will contact you if we cannot proceed with an order.

Dispatch

We will share a dispatch update when your parcel is handed over for delivery. A standard dispatch time has not yet been set; please contact us for an estimate before placing an order.

Estimated delivery

Delivery estimates will be shown or communicated for your order when ordering is available. Delivery timelines are estimates and can sometimes be affected by factors outside Sintique’s reasonable control, including carrier or local disruptions.

Shipping locations

Serviceability depends on the delivery address. Please contact us to confirm whether we can deliver to your location before ordering.

Shipping charges

Complimentary shipping applies to orders over ₹3,000, as shown on our site. For other orders, the shipping charge is not yet published and must be shown before a customer pays. Any applicable shipping charge should be visible in the order total before payment.

Order tracking

If tracking is available for your shipment, we will share its details after dispatch. If you have not received an expected update, contact us with your order number.

Delivery delays

If we learn of a material delay, we will aim to update you using the contact information provided with your order. Contact us if your parcel is overdue or its tracking has stopped updating.

Incorrect or incomplete address

Please check your address and phone number before submitting an order. An incorrect or incomplete address may delay delivery or cause a failed attempt. Contact us promptly if a correction is needed; changes may not be possible after dispatch.

Failed delivery attempts

If delivery cannot be completed, the carrier may make another attempt or return the parcel. Contact us with your order number so we can review the available options. Any extra shipping cost will be explained before it is charged.

Damaged packages

If a package arrives visibly damaged, photograph the outer packaging and contents, retain the packaging, and contact us promptly. We may request photographs or video to assess the issue. Please see our returns, refunds and cancellation policy.

Lost shipments

If tracking says delivered but you have not received the parcel, or the shipment appears lost, contact us with your order details. We will review the delivery information and help resolve the matter in line with applicable consumer rights.

NEED A HAND?

We’re here to help.

Contact Sintique at sintique467@gmail.com or +91 72890 07672. Our support hours are Monday to Sunday, 10:00 AM to 8:00 PM; we aim to respond within 24 business hours.